BUYER Tips

  • Ask Questions Before you make a purchase, make sure you know exactly what you are buying. Ask questions about stains, discolorations, tears, or defects that the dress may have, and whether or not they have the original receipt. You should also ask about their return policy and whether or not the seller is willing to use escrow.com.
  • Pay it Safe When you use escrow.com, your dress funds will not be released to the seller until you have received the dress and are satisfied with your purchase. No other online payment service gives you this option, which is why escrow.com is Once Wed’s only recommended method of payment.
  • Reduce Size Anxiety If you have taken your measurements but are still anxious about how a particular designer’s dress will fit your body, go to a dress store and try some samples by that designer to get a better idea of fit and feel.

BUYER FAQ:

I am looking for a dress designed by Vera Wang, Claire Pettibone, Jenny Packham, etc. Do you have it in stock?

All of the dresses in our database are uploaded by individuals. Once Wed only provides the listing service – we don’t own or warehouse any of the gowns. Because of this, we don’t have control over which gowns we do or don’t have in our listing service at any give time. We receive new listings daily, so we suggest that you continue to check back every day. Chances are your dream dress will be listed.

What if I find a used wedding dress that is too big for me? Can I alter it?

It all depends on the dress. Take a picture of the dress to a seamstress you trust and ask her opinion. In many cases, it is completely possible.

What is the difference between street size and dress size?

Wedding dress designers typically use different measurement systems than street clothes designers like J Crew or Banana Republic. Unless you specifically know what size you wear according to the measurement system used by the designer of the dress you want to purchase, it is probably best to go by bust, waist, and hip measurements.

What questions should I ask of a used wedding dress seller?

You should review any additional information provided by the seller. The most critical considerations are condition, size, measurements, cleaning method and location. Sellers are required to provide the most critical information about their used wedding dresses. This allows buyers to make sound decisions. We strongly suggest that you ask for pictures of the actual dress if none are shown in the listing.

What is the difference between dry cleaning and preservation?

Dry cleaning provides a basic cleaning of obvious dirt and stains. However, it does not protect against the long term yellowing, fabric deterioration, or invisible stains that can surface over time and ruin your precious gown. Double check to make sure your seller is using the right terminology.

Do you do background checks?

Unfortunately, there is no way to 100% verify that a seller is actually selling the wedding dress they listed.  It is always VERY important as a buyer to ask the right questions. Make sure to only use secure payment options like escrow.com. Most importantly, always trust yourself – if it seems to good to be true it probably is; if it makes you nervous there is probably a good reason to think twice or walk away.

I have found a dress listing that is showing as expired – can Once Wed contact the seller  for me?

We offer this listing service for sellers and they control how long their listing is live.  Once a listing is shown as expired the dress is considered no longer available and the seller can not be contacted.

I have emailed a seller and they have not responded – can Once Wed contact them for me?

As stated before, we offer this listing service for sellers and do not get involved in the transactions that take place between the sellers and buyers.  When you send an email to a seller you should receive a pop up immediately that your email was sent.  Please do not be hesitant to keep emailing the seller.  We are unable to contact them for you.

What form of payment do you suggest buyers use?

Escrow.com is the only payment service Once Wed recommends to buyers. Paypal, money orders, cashier’s check, and personal checks are not reliable forms of payment when buying a wedding dress online. For common scams to look out for and tips for avoiding online scams, CLICK HERE

Disclaimer: Once Wed is NOT responsible for any transaction between a buyer and seller gone wrong. It is up to the buyer to practice due diligence before purchasing a dress to verify that the seller is reputable and honest. NEVER PAY FOR A DRESS ONLINE WITH A CHECK, WIRED MONEY, MONEY ORDER, OR CASHIER’S CHECK. Always protect yourself by using escrow.com!

 

For any concerns or questions, please reach out to info@oncewed.com

Start selling your dress online for free!

sell yours