Congratulations on finding a buyer! Now your beautiful wedding item will have a second life. To finish the sale there are a few easy steps:
1) Agree with the buyer on all terms of sale, including who pays shipping and your return policy. If the buyer will pay shipping, add the cost to your sale price.
2) Decide on a payment method (we recommend only Paypal or Escrow.com).
3) If using PayPal, generate an invoice directly from your mailbox conversation with the buyer on OnceWed.com
4) Ship your item using your own shipping materials. (Be sure to require a signature on delivery and insure the package for the full selling price).
Don't see your question answered here? Send us an email and we'll get back to you.
Why do you only recommend Paypal and Escrow.com?
Quite simply, because they offer the most protection and keep both the buyer and seller safe during the transaction. Each service also offer a recourse in the unlikely event there is a dispute during the transaction. No other payment services offer this protection.
OnceWed.com Tip: Before shipping your dress, take photos of the front, back and detail to demonstrate its condition.
What's the difference between Paypal and Escrow.com and which one should I use?
Paypal is well known and allows a buyer to use a credit card for payment. In the event of a return, paypal will release the buyer's refund before the dress is received back by the seller. Paypal fees, which are generally paid by the seller are $2.9% + .$30. The fee for a $1000 dress would be $29.30
Escrow.com is safe, trusted and secure, but less well known than Paypal. In the event of a return, escrow.com will hold the buyers funds until the seller receives the dress back and confirms its condition. Escrow.com fees, which can be paid by the buyer, seller, or shared, are 3.25% for transactions under $5,000. The fee for a $1000 dress would be $32.50.
Read more about Paypal and Escrow.com to decide which service is best for you.
Should I offer a return policy?
Offering a return policy is completely up to you, but we do recommend it, and here's why. Buying a wedding dress is an emotional and financial decision. It will make it easier for a woman (who has never met you) to buy it from you if she knows that she can return it if it really doesn't fit or flatter.
If you are going to offer a return policy here is what we suggest:
1) Offer it for a finite period: The buyer should have to notify you within 24 hours and should have to ship it back within 5 days of receipt.
2) The buyer should be responsible for shipping and insurance charges both ways. Insurance and signature on delivery is mandatory. Shipping fees are not refundable in the case of a return.
3) Consider charging a "return fee" of 2-10% of your asking price. This will encourage only serious buyers from taking advantage of your returns offer.
If I offer a return, what's the best payment method to use?
If you are allowing a perspective buyer the option of a return, we recommend escrow.com for payment. In a transaction, escrow.com holds the funds until the buyer decides to keep the dress (in which case the funds are released to you) or until she decides to return it (in which case the funds are returned to her after you receive return and confirm the dress condition).
OnceWed.com Tip: For returns, we recommend charging a 2-10% (of your asking price) restocking fee. This will help ensure only serious buyers try your gown, and will compensate you for your time and efforts if the dress is returned. With escrow.com, deduct your restocking fee from your asking price and add it to the shipping cost. In the case of an escrow.com return the shipping fees are not refunded, so you restocking fee will be included in the funds paid to you.
Who pays for shipping and how much does it cost?
As the seller, you can determine who pays the shipping cost (you, the buyer, or shared between both). Most sellers specify shipping as a buyer cost, and it is added to the asking price at the time of sale. The cost of shipping will depend on the size of the box (for example a ballgown will likely cost more to ship than a simple sheath), shipping method and shipping speed. You can find tips on shipping your wedding dress and shipping cost calculators under our HELP section.
Can I sell to a bride in another country?
As the seller, you can decide to whom you'll ship your dress. The buyer might be next door, or she might be in another country. If you do decide to ship to another country, make sure your buyer is aware of any potential import/duty charges that will be assessed upon delivery, and that she'll be responsible for those charges. Any shipper (USPS, Fedex and UPS) can ship internationally. Inquire with your shipper about customs charges specifically. Find shipping cost calculators and import/duty calculators here.