How Can We Help?

How Can We Help?

Buyer Guide

Seller Guide

Purchase Protection & Guarantee

  • What payment methods are recommended?

    Glad you asked. We only recommend Paypal and Escrow.com for the transaction because these methods are safe, secure and offer protection for both the buyer and the seller.

    Remember, OnceWed never recommends payment with personal or cashier's check, money order, wire transfer, or gift cards such as Amazon. With these methods, there is no buyer or seller protection.

    Read more about your options here.

  • How are buyers protected during a transaction?

    We recommend using a safe payment method (we recommend Paypal or Escrow.com) so you'll be fully protected if your item doesn't ship, or arrives and isn't exactly as described. Read more about these payment methods here.

    We have partnered with PayPal to protect your purchase up to $20,000. For buyers, this means you'll be 100% covered if your item isn't shipped, isn't authentic, or isn't as described in the seller’s listing. Simply pay through PayPal, either with our own integrated invoicing or through your own account, and if there is an issue with your dress, you have 180 days to file a dispute. Paypal Purchase Protection fully covers you, up to $20,000 if the item isn't shipped, isn't authentic or isn't otherwise as described.  When you are ready to buy, as the seller to send you an invoice into your OnceWed.com inbox conversation. 

  • How are sellers protected during a transaction?

    We recommend using a safe payment method (we recommend Paypal or Escrow.com) so you'll be fully protected if your item doesn't ship, or arrives and isn't exactly as described. Read more about these payment methods here.

    We have partnered with PayPal to protect your purchase up to $20,000. For sellers, it means your payment will arrive safely and securely before your item is shipped. Paypal ensures funds are verified before they are placed in your account. Your stated return policy will apply to the transaction. When you have found a buyer, generate an invoice in your OnceWed.com website email conversation (mailbox) to ensure the Buyer pays with PayPal.

  • What's your return policy?

    Every seller sets their own return policy. Please check the listing or message the seller for details. Remember, when you pay with Paypal or Escrow.com you'll always be able to return an item if it does not come as described.

Creating & Managing Your Listing

Shipping & Dress Cleaning

Profile & Account Settings

About Once Wed

  • Do you have a store location?

    OnceWed.com is online only. You can browse our listings 24/7 from anywhere. Use our site to find wedding dresses by city location. 

  • How does our site work?

    OnceWed.com is a listing service. We connect buyers and sellers of wedding items on a platform where they can transact directly so that the buyer saves, and the seller recoups as much investment as possible. Read more about how we work here.

  • Learn about Once Wed

    Once Wed was launched in March 2008 to meet a need in the marketplace for an online listing service for second-hand wedding dresses. Within a short time, the company had developed into an online wedding publication and resource to provide newly-engaged brides with inspiration and tools to plan their dream wedding. The highly curated editorial material and passion for helping brides plan inspired weddings has helped Once Wed rise above the ranks as one of the top wedding websites in the world. Once Wed greets over 3 million visitors a year with a daily social reach of 400k+ followers.

    At Once Wed, we delight in simplicity with a twist of modern innovation, infusing beautiful design with meaning and emotion. Our clean, organic images and compelling content is meant to inspire you to tell your own love story, to dream beyond trend and tradition, and to create a day that feels deeply symbolic of the love you share together. 

  • Can I rent a wedding dress from Once Wed?

    Unfortunately, no because we are just a listing service. You can often purchase a used wedding dress for less than the cost of renting.  Not to mention, there are countless other benefits of buying vs renting.  Find them here.

...I purchased a designer wedding dress I never would have been able to afford otherwise...

Sara L

@TODO
@TODO
OnceWed.com

About OnceWed.com

Once Wed was launched in March 2008 to meet a need in the marketplace for an online listing service for second-hand wedding dresses. Within a short time, the company had developed into an online wedding publication and resource to provide newly-engaged brides with inspiration and tools to plan their dream wedding.